ZCC Helper requires manual Java Install

  • 7023533
  • 20-Nov-2018
  • 24-Jun-2019

Environment

ZENworks Configuration Management 2017 Update 4

Situation

OpenJDK changes cause ZCC Helper failure on 2017 Update 4 ZENworks managed devices (except for Remote Management operations).  When an operation such as file upload in ZCC is performed from a ZENworks device, zcc-helper fails to launch the UI with following error:

Windows PS :

DEBUG   2018-10-23 15:28:51,110 [main] com.novell.zenworks.mch.ManagementConsoleHelper  - Encountered error : java.lang.NoClassDefFoundError: javafx/application/Applicationjavafx/application/Applicationjava.lang.NoClassDefFoundError: javafx/application/Application

Windows MD :

DEBUG   2018-10-23 16:47:32,097 [main] com.novell.zenworks.mch.plugins.fileuploadplugin.FileUploadPlugin  - Unable to invoke plugin: No toolkit found

Resolution

See steps to install the third party JRE in the ZENworks Configuration Management 2017 Update 4 documentation:  "Installing ZCC Helper" and "Troubleshooting ZCC Helper"  https://www.novell.com/documentation/zenworks-2017-update-4/zen_cm_software_distribution/data/inst_zcchelper.html

Additional Information

The purpose of this TID is to alert people to the required java changes in ZCC Helper and to point to the documentation regarding installation only.  

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