Environment
GroupWise Teamworks
Situation
You have configured in the Appliance web console Outbound Email but
despite of that, no emails are sent. No matter whether you use
internal Postfix or external GW GWIA.
Resolution
At the moment, a design of Teamworks is that as far as you are
logged in your Teamworks account, we do not send notification
emails. The way it works in example:
1. User1 logs in and creates a private Room and adds user2.
2. User1 and user2 carry on a conversation where they create
topics and comments and reply to each other
3. While logged in neither of the users will received email
notifications
4. Now let's say user1 logs out. Now when user2 sends a reply
to a previous conversation in Room user will get an email
notification.
Please, be aware that we count any kind of login into
Teamworks account. This includes also a case when you have enabled
Teamworks integration within your GW system and you run GW client
with this feature. This also provides login into a Teamworks account and therefore as far as
your GW client is up and running, you will not get notification
emails. Similarly for a mobile application.
Teamworks integration within GW client does not provide any notifications
either about updates being made in your room unless you click on
the room.
Both of the cases are reported to the GroupWise development.