Unable to find credentials for the identity: administration

  • 7023412
  • 01-Oct-2018
  • 01-Oct-2018

Environment

ZENworks Configuration Management

Situation

ZENworks Upgrade where the database needs to be upgraded.
After upgrading to the new database platform (example MSSQL 2008 > MSSQL 2016) for the zone, and moving the database over but using a new database user and password, ZCC login fails.
Verifying all the details in the ZENworks Database Management Reference Guide.

Login Error: Unable to find credentials for the identity: administration


zcc.log
[TRACE] [10/01/2018 12:47:26.206] [7044] [ZENLoader] [24] [] [Loader.DataModelModule] [] [com.novell.zenworks.datamodel.exceptions.DataModelConfigurationException: Unable to find credentials for the identity: default
[DEBUG] [10/01/2018 12:59:05.584] [1804] [ZENServer] [104] [__z_200_181__] [ZCC] [] [com.novell.zenworks.datamodel.exceptions.DataModelConfigurationException: Unable to find credentials for the identity: administration

Resolution

Be sure to modify all the related files for proper "database" communication and authentication:
zdm.xml (FQDN or IP of new server and path to the db)
zenaudit.xml (FQDN or IP of new server and path to the db)
dmmappings.properties  (audit, readonly, superuser)
dmaccounts.properties  (ID=pw) (pw will encrypt on restart of services)
zenaudit_dmaccounts.properties (ID=pw) (pw will encrypt on restart of services)

Additional Information

Documentation should specify the dmmappings.properties file which has the new user name.
audit=
readonly=
superuser=
dmaccounts.properties and zenaudit_dmaccounts.properties will encrypt the password after reboot.

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