Bad Gateway error when trying to proxy to another account in WebAccess with "Remember Me" option set.

  • 7023387
  • 27-Sep-2018
  • 09-Oct-2018

Environment

GroupWise 18
SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 12 SP3)

Situation

Bad Gateway error when trying to proxy to another user account with "Remember Me" option set.

Error:
Bad Gateway! Error 502

The proxy server received an invalid response from an upstream server.

The proxy server could not hand the request POST /gw/webacc.

Reason: Error reading from remote server

If you think this is a server error, please contact the webmaster.

Resolution

This has been reported to engineering.  The workaround is to log out of WebAccess and uncheck "Remember Me" then log in and proxy. If the browser is stuck on 502 error at the login screen, clear browser cache and cookies and try logging in again.

This has been fixed in GW 18.0.2 FTF build 132116 or newer. Please open an SR to get this build.