Environment
ZENworks Configuration Management 2017 Reporting Server ZRS
Situation
Logging into Admin Console during migration of ZRS showed NullPointerException.
/var/opt/novell/jetty/logs/jetty.stderrout.out had this error:
log4j:ERROR setFile(null,false) call failed.
java.io.FileNotFoundException: /opt/novell/jetty8/logs/zrscai.log (No such file or directory)
..
[qtp186276003-72] ERROR com.novell.admin.zrs.server.web.controllers.ZRSPrerequisiteController - Exception in authenticateToZone java.lang.RuntimeException: java.net.NoRouteToHostException: No route to host (Host unreachable)
[qtp186276003-71] ERROR com.novell.admin.zrs.server.web.controllers.ZRSPrerequisiteController - Exception in authenticateToZone java.lang.RuntimeException: java.net.NoRouteToHostException: No route to host (Host unreachable)
[qtp186276003-72] INFO com.novell.admin.zrs.server.web.controllers.ZRSPrerequisiteController - download url: https://ZenServer:443/zenworks-zrsrepo/zrs-bundle-resource.zip
Resolution
Ensure that the ZENworks Zone Primary server is up and reachable before logging into the appliance admin console to start the migration.