Chromebook iPrint printer install loops, never installs

  • 7023349
  • 12-Sep-2018
  • 12-Sep-2018


Micro Focus iPrint


When attempting to install an iPrint printer to a Chromebook, the install loops from 0 to 100% and never installs. 


Micro Focus is investigating a solution to this problem.  Until that time, the following two options exist:
  1. Use the PSMHostAddress to access the iPrint Portal page.
    • Find the PSMHostaddress by running the following command a terminal session to the iPrint server:
      • cat /etc/opt/novell/iprint/conf/ipsmd.conf | grep PSMHostAddress
    • When accessing the iPrint Portal page, use the address PMSHostAddress value. 
      • For example, if the address following PSMHostAddress is, then use this address to bring up the iPrint Portal:
  2. Recreate the certificate with a SAN to match the PSMHostAddress


The iPrint code cannot handle a scenario where the address bound to the Print Manager does not match the address used to access the iPrint Portal page (https://<iPrintDNSName>/print).