Chromebook iPrint printer install loops, never installs

  • Document ID:7023349
  • Creation Date:12-Sep-2018
  • Modified Date:12-Sep-2018
    • Micro Focus Products:
      iPrint

Environment

Micro Focus iPrint

Situation

When attempting to install an iPrint printer to a Chromebook, the install loops from 0 to 100% and never installs. 

Resolution

Micro Focus is investigating a solution to this problem.  Until that time, the following two options exist:
  1. Use the PSMHostAddress to access the iPrint Portal page.
    • Find the PSMHostaddress by running the following command a terminal session to the iPrint server:
      • cat /etc/opt/novell/iprint/conf/ipsmd.conf | grep PSMHostAddress
    • When accessing the iPrint Portal page, use the address PMSHostAddress value. 
      • For example, if the address following PSMHostAddress is iprint03.mycompany.com, then use this address to bring up the iPrint Portal:
        • https://iprint03.mycompany.com/print
  2. Recreate the certificate with a SAN to match the PSMHostAddress

Cause

The iPrint code cannot handle a scenario where the address bound to the Print Manager does not match the address used to access the iPrint Portal page (https://<iPrintDNSName>/print).