Environment
Aegis 3.4
Directory & Resource Administrator 9.2
Situation
Upgraded Aegis to 3.4 and DRA to 9.2. Workflows that were designed to trigger from incoming Exchange messages stopped working. Aegis isn't creating events when receiving new messages.
Resolution
Uninstall Outlook and install the 64 bit version of Outlook.
Cause
Aegis 3.4
supports only the 64 bit version of Outlook 2016 and Outlook 2010