Error :The Vibe mail filter experienced a problem.

  • 7023304
  • 24-Aug-2018
  • 24-Aug-2018

Environment

GWAVA (Secure Messaging Gateway) 6.5

Situation

After installing GWAVA for Vibe, and a landing page, or a link etc.. is modified in Vibe the following error occurs: 

Error
The Vibe mail filter experienced a problem.  Please try again or contact the help desk or your system administrator.

Within the appserver log it shows the following error: 2018-08-15 09:47:44,754 ERROR [ajp-nio-8009-exec-26] [org.kablink.teaming.remoting.rest.provider.VibeRuntimeMapper] - An error occurred while processing a REST request (REST request: (testuser@158.69.133.114) GET /files/12c0b4786098ad4f016127ae222331f3)org.kablink.teaming.repository.RepositoryServiceException: Cannot read file "file.jpg" for entry folderEntry_2463119: It does not exist

Within the catalina.out log it shows the following error: 2018-08-10 16:50:53,727 WARN  [ajp-nio-8009-exec-481] [org.kablink.teaming.remoting.rest.provider.VibeRuntimeMapper] - An error occurred while processing a REST request (REST request: (testuser@32.66.87.121) GET /files/12c0b4785fce0cd50160122571596424) org.kablink.teaming.domain.NoFileByTheIdException: No such file by the id '12c0b4785fce0cd50160122571596424'

Resolution

Download this new teamGwava.jar file and replace it with the existing one found in: /opt/novell/teaming/apache-tomcat/lib/custom-ext. 

The new jar file will also be in the latest update of GWAVA 6.5.