Environment
GroupWise 2014 R2
GroupWise 18
SUSE Linux Enterprise Server 11 Service Pack 4 (SLES 11 SP4)
SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 12 SP3)
GroupWise 18
SUSE Linux Enterprise Server 11 Service Pack 4 (SLES 11 SP4)
SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 12 SP3)
Situation
The system monitor shows CPU is at 100%. Doing a TOP command
shows wwwrun java is at 96-100%. User is unable to log into GroupWise WebAccess
Resolution
Change directories to:
/var/opt/novell/groupwise/webaccess/logs
Search the exceptions.txt file for this line:
userID - 8/17/2018
java.lang.Throwable: WARNING! Folder and it's parent have the
same ID: folder = <folder name>, parent = <folder
name>
The line above WARNING! will have the userID of the user in
question.
Log into the GroupWise client for that user and rename the
folder so they don't have the same name or the one that has a
strange extended ASCII character.
Restart tomcat
Cause
GroupWise WebAccess doesn't work properly with parent folders and
children folders having the same name. When the user that has this
folder issue logs into WebAccess, java then hogs the CPU. If the
user logs off and tomcat is restarted then the CPU goes back to
normal. Once the folder naming is issue is resolved user can log
into WebAccess and everything will run normally. The same
result is also observed if there is a folder in the GroupWise
cabinet that has a strange extended ASCII character. The same result is also observed if there is an personal address book that has a strange extended ASCII character. Once these characters are changed to normal characters, then the problem is resolved.