Access to Web port 9443 does not work

  • 7023275
  • 16-Aug-2018
  • 16-Aug-2018


Sentinel 8.2 Appliance 


After upgrading the appliance to 8.2 there is an issue where access to port 9443 fails.

It eventually fails with a 500 internal server error:

org.springframework.web.util.NestedServletExceptio n: Request processing failed; nested exception is org.apache.tiles.definition.DefinitionsFactoryExce ption: I/O Error reading definitions.

Caused by: org.apache.tiles.definition.DefinitionsFactoryExce ption: I/O Error reading definitions.


The network will never be connected to the internet so an offline copy of the file is needed. 

More details on how to do that:

1. Download the .dtd from the location specified in the DOCTYPE tag within tiles-template.xml (

2. Login to the appliance and do the following:

3. mkdir /dtd

Note: feel free to use any path you wish, just be consistent in referencing it.

4. copy the downloaded .dtd file to /dtd (use SCP/ftp or whatever method you prefer to get the file onto the system)

5. cd /opt/novell/common-service/webapps

6. jar xvf root.war

7. vi WEB-INF/tiles-template.xml

Change the “” entry to: “file:///dtd/tiles-config_2_1.dtd”

Note: if you used a different path other than /dtd, then use the appropriate path after file://

8. jar cvf root.war META-INF WEB-INF favicon.ico resources

9. reboot the appliance


This is a situtation where the appliance does not have internet access (secure environment) so the appliance can not/should not access in tiles-template.xml.