An installation of MSS was not found on this system

  • 7023270
  • 14-Aug-2018
  • 17-Sep-2018

Environment

Host Access Management and Security Server (MSS) 12.4
Host Access Management and Security Server (MSS) 12.5
Reflection ZFE 2.2.x
Reflection ZFE 2.3.x

Situation

Received message below when installing MSS for ZFE 2.2.x or 2.3.x on to Windows or Unix.

Message on Windows and UNIX using GUI installer:




Message on headless UNIX using command line installer:

Host Access Management and Security Server (MSS) is required for use with Reflection ZFE.
An installation of MSS was not found on this system.

An MSS installer was not found at the expected location or was deemed not
compatible with this release.

Select from one of the available options below.
Use remotely hosted MSS [1, Enter]


Resolution

Extract the ZFE installation files into a new directory and run the installation shell script from the extracted directory.

Cause

Two situations can cause this message to be displayed when installing ZFE or MSS from the ZFE installation shell script.

1. The MSS installation files are not in the correct directory structure for ZFE.  The MSS installation files need to be in a directory path of "mss/install_automated" in the same directory the ZFE shell script is located.
2. The ZFE installation was extracted into a directory with an older version of MSS.  If the directory "install_automated" contains multiple MSS install scripts, delete the oldest version of MSS.

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