Environment
Identity Governance (Access Review) 2.5
Situation
The “Keep” and “Remove” buttons didn’t appear in the reviewer’s view of a review.
Resolution
This was found to be caused by the misconfiguration of the parameter "iac.review.display.task.user_access".
Steps used to troubleshoot and resolve this behavior:
1. configutil was started in console mode.
2. Executed this command: dc iac.review.display.task.user_access
3. The result returned was:
iac.review.display.task.user_access = .action,itemType,itemName,userName,task,name PLAIN|.action,itemType,itemName,userName,task,name PLAIN
iac.review.display.task.user_access = .action,itemType,itemName,userName,task,name PLAIN|.action,itemType,itemName,userName,task,name PLAIN
4. Since this parameter was an invalid value, the following command was executed:
sp iac.review.display.task.user_access "itemType,userName,accountName,itemName,action,task"
sp iac.review.display.task.user_access "itemType,userName,accountName,itemName,action,task"
5. User/Reviewer was asked to check again and the buttons were now visible. Users/Reviewer may need to clear cookies and cache to see the result of the change.