Search results are incomplete

  • Document ID:7023209
  • Creation Date:25-Jul-2018
  • Modified Date:25-Jul-2018
    • Micro Focus Products:
      Service Desk

Environment

Service Desk 7.3 Search

Situation

When performing a search function, results are incomplete.

Resolution

Reported to engineering.

Cause

Reindexing may not be completing.
Indexing of attachments in the system could cause this issue.


Status

Reported to Engineering

Additional Information

Engineering redesigning indexing.
DEV FTF available for v7.3