Ext Certificate w/chains not recognized

  • 7023184
  • 17-Jul-2018
  • 07-Jul-2019

Environment

Service Desk 7.5 Appliance
ZENworks Configuration Management
ZENworks Reporting Server

Situation

Adding External Certificate (with chains) isn't recognized after Activation.

Log into the Service Desk Administration Console
Digital Certificates > Web Application Certificates
Import new Certificate with chains
Activate new Certificate > Reboot

Site doesn't recognize the new certificate.

Resolution

Fixed in next release of the Common Appliance Framework 2.0.2
ZRS 6.4.3 has an official FTF available - please call Support
ZSD v8.0 has the CAF 2.0.2.

Additional Information

Verify  /opt/novell/common-services/etc/jetty-ssl.xml to point to proper keystore and passwords.

ZENworks Service Desk work around:
Log into the Service Desk Administration Console
Digital Certificates > Web Application Certificates
Import new Certificate with chains
Activate new Certificate > Reboot

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