Environment
Service Desk 7.5 Appliance
ZENworks Configuration Management
ZENworks Reporting Server
ZENworks Configuration Management
ZENworks Reporting Server
Situation
Adding External Certificate (with chains) isn't recognized after
Activation.
Log into the Service Desk Administration Console
Digital Certificates > Web Application Certificates
Import new Certificate with chains
Log into the Service Desk Administration Console
Digital Certificates > Web Application Certificates
Import new Certificate with chains
Activate new Certificate > Reboot
Site doesn't recognize the new certificate.
Resolution
Fixed in next release of the Common Appliance Framework 2.0.2
ZRS 6.4.3 has an official FTF available - please call Support
ZSD v8.0 has the CAF 2.0.2.
ZSD v8.0 has the CAF 2.0.2.
Additional Information
Verify /opt/novell/common-services/etc/jetty-ssl.xml to point to proper keystore and passwords.
ZENworks Service Desk work around:
Log into the Service Desk Administration ConsoleDigital Certificates > Web Application Certificates
Import new Certificate with chains
Activate new Certificate > Reboot