After May security patch update, Appliance Admin console won't register or download show new security patches

  • 7023153
  • 03-Jul-2018
  • 05-Jul-2018

Environment

ZENworks Configuration Management 2017 Appliance

Situation

ERROR from (suse_register.log)

Start the registration now? [y/n] y
/usr/bin/suse_register -i -L /root/.suse_register.log
Refreshing service 'SMT-https_SMT20_ptm_net'.
Problem retrieving the repository index file for service 'SMT-https_SMT20_ptm_net':
Download (curl) error for 'https://smt20.ptm.net/repo/repoindex.xml?cookies=0&credentials=NCCcredentials':
Error code: Curl error 59
Error message: failed setting cipher list: DEFAULT_SUSE

Check if the URI is valid and accessible.
Skipping service 'SMT-https_SMT20_ptm_net' because of the above error.
Could not refresh the services because of errors.
Download (curl) error for 'https://smt20.ptm.net/repo/$RCE/ZEN-Appliance-2017-OS/sle-12-x86_64/repodata/repomd.xml?cr
Error code: Curl error 59
Error message: failed setting cipher list: DEFAULT_SUSE

ERROR (if running zypper ref)

zypper ref
Download (curl) error for 'https://nu.novell.com/repo/$RCE/ZEN-Appliance-2017-OS/sle-12-x86_64/repodata/repomd.xml?credentials=NCCcredentials':
Error code: Curl error 59
Error message: failed setting cipher list: DEFAULT_SUSE

Abort, retry, ignore? [a/r/i/? shows all options] (a):

Resolution

This is fixed in the June 2018 security updates.  For those that applied the May updates and cannot get the June updates, contact Micro Focus Customer Care, ZENworks Technical Support for a field test file to fix.

Status

Reported to Engineering

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