How to generate a core dump for the GroupWise Agents on Windows using ProcDump

  • 7023124
  • 25-Jun-2018
  • 25-Jun-2018


GroupWise 2014 R2
GroupWise 18


How to collect a core dump for the GroupWise Agents on Windows using ProcDump.


Please follow the steps below to manually generate a core dump of the GroupWise Agents on Windows:
  1. Download ProcDump from Microsoft.
  2. Unzip to the Desktop.
  3. Launch Command Prompt.
  4. Launch a dos prompt with administration right.
  5. Change directory to where the procdump locates.
  6. If there is more than one agent running on the same server, you need to find out the agent's process ID.  The easiest way  is from the agent's HTTP console's environment page where it lists the agent's process ID.
  7. procdump -ma -e  <process ID of the agent or the agent's name if there is only one> <location where to write the dump, such as c:\cores>

for example - procdump -ma -e gwia c:\cores\gwia


procdump -ma -e 5566 c:\cores\gwpoa   where 5566 is the process ID of that gwpoa agent.  If the destination location is not specified, the dump will be written in the same directory as the procdump.


Groupwise agents crash