Environment
GroupWise 2014 R2
GroupWise 18
GroupWise 18
Situation
How to collect a core dump for the GroupWise Agents on Windows using ProcDump.
Resolution
Please follow the steps below to manually generate a core dump of
the GroupWise Agents on Windows:
- Download ProcDump from Microsoft.
- Unzip ProcDump.zip to the Desktop.
- Launch Command Prompt.
- Launch a dos prompt with administration right.
- Change directory to where the procdump locates.
- If there is more than one agent running on the same server, you need to find out the agent's process ID. The easiest way is from the agent's HTTP console's environment page where it lists the agent's process ID.
- procdump -ma -e <process ID of the agent or the agent's name if there is only one> <location where to write the dump, such as c:\cores>
for example - procdump -ma -e gwia c:\cores\gwia
or
procdump -ma -e 5566 c:\cores\gwpoa where 5566 is
the process ID of that gwpoa agent. If the destination
location is not specified, the dump will be written in the same
directory as the procdump.
Cause
Groupwise agents crash