How to generate a core dump for the GroupWise Agents on Windows using ProcDump

  • 7023124
  • 25-Jun-2018
  • 25-Jun-2018

Environment

GroupWise 2014 R2
GroupWise 18

Situation

How to collect a core dump for the GroupWise Agents on Windows using ProcDump.

Resolution

Please follow the steps below to manually generate a core dump of the GroupWise Agents on Windows:
  1. Download ProcDump from Microsoft.
  2. Unzip ProcDump.zip to the Desktop.
  3. Launch Command Prompt.
  4. Launch a dos prompt with administration right.
  5. Change directory to where the procdump locates.
  6. If there is more than one agent running on the same server, you need to find out the agent's process ID.  The easiest way  is from the agent's HTTP console's environment page where it lists the agent's process ID.
  7. procdump -ma -e  <process ID of the agent or the agent's name if there is only one> <location where to write the dump, such as c:\cores>

for example - procdump -ma -e gwia c:\cores\gwia

or

procdump -ma -e 5566 c:\cores\gwpoa   where 5566 is the process ID of that gwpoa agent.  If the destination location is not specified, the dump will be written in the same directory as the procdump.

Cause

Groupwise agents crash