Environment
GroupWise 18 Support Pack 1
GroupWise Mobility Service 2014 R2 Hot Patch 4
GroupWise Mobility Service 2014 R2 Hot Patch 4
Situation
A rule has been set up in the GroupWise client to delete messages,
appointments, notes or tasks based on a criteria set by the
user. This rule functions correctly in the GroupWise client
and the item is deleted and moved to the trash. However it
also shows up in the inbox on any device connected to the account
via GroupWise Mobility Service. A delete event is never sent
from GroupWise when the message is moved to the trash and therefore
it stays in the inbox on the device.
Resolution
This has been reported to engineering. The current workaround
is to manually delete the item from the device.