Environment
GroupWise Mobility Service 18
Situation
GMS is unable to authenticate to GroupWise to read the license
information.
The following is seen in the gwadmin-service.log file on the GroupWise server when GMS attempts to gain a license:
2018-05-02 16:14:38 GwAuthenticationFilter [DEBUG] Basic Authentication Authorization header found for user 'gmsadminapp-gms.groupwise'
2018-05-02 16:14:38 GwAuthenticationProvider [DEBUG] Creating new session: /grpw/domain:gmsadminapp-gms.groupwise@10.10.10.20
2018-05-02 16:14:38 GwAuthenticationProvider [DEBUG] Login exception type: com.novell.gw.directory.exception.GwAdminLoginException: User not on post office
The following is seen in the gwadmin-service.log file on the GroupWise server when GMS attempts to gain a license:
2018-05-02 16:14:38 GwAuthenticationFilter [DEBUG] Basic Authentication Authorization header found for user 'gmsadminapp-gms.groupwise'
2018-05-02 16:14:38 GwAuthenticationProvider [DEBUG] Creating new session: /grpw/domain:gmsadminapp-gms.groupwise@10.10.10.20
2018-05-02 16:14:38 GwAuthenticationProvider [DEBUG] Login exception type: com.novell.gw.directory.exception.GwAdminLoginException: User not on post office
Resolution
This has been resolved. An FTF for both GroupWise and GMS is required. Please open a service request with technical support to obtain these FTF's.
Cause
The GroupWise system name contains a punctuation character, such as
a dot.