Unable to sync mails with Samsung S8.

  • 7022928
  • 08-May-2018
  • 24-May-2018

Environment

GroupWise 18
GroupWise Mobility Service 18

Situation

You have configured Exchange account on S8 device but cannot sync mails. In a mobility-agent log you will see that device periodically changes between ActiveSync protocol 14.1 and 16.0 but does not sync any mails. Syncing the same GMS account on any other device works fine.

Resolution

This is a bug on Samsung S8 devices.  The GMS workaround fix for this issue is in GMS 18.0.1 build 270 or later

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