Unable to sync mails with Samsung S8.

  • 7022928
  • 08-May-2018
  • 24-May-2018


GroupWise 18
GroupWise Mobility Service 18


You have configured Exchange account on S8 device but cannot sync mails. In a mobility-agent log you will see that device periodically changes between ActiveSync protocol 14.1 and 16.0 but does not sync any mails. Syncing the same GMS account on any other device works fine.


This is a bug on Samsung S8 devices.  The GMS workaround fix for this issue is in GMS 18.0.1 build 270 or later