SSPR users do no receive email when using Forgotten Password

  • 7022891
  • 25-Apr-2018
  • 26-Apr-2018


Self Service Password Reset
SSPR 4.2


Users do not receive email when changing password through SSPR forgotten password module. 
Email with token not sent from SSPR Forgotten Password module


Using SSPR Configuration Manger, change the "TO"  address in Settings ⇨ Email ⇨ Email Templates, "Forgotten Password Verification Email" to the default value of  @User:Email@ 

Then Define the setting for user email in LDAP ⇨ LDAP Directories ⇨ default ⇨ User Attributes, “User Email Attribute”  to point to the actual email attribute in the directory, e.g. "myPersonalEmail."

This way @User:Email@ will resolve to the value of myPersonalEmail.

Alternatively, set the "TO" address to @LDAP:myPersonalEmail@


Invalid “TO” address in the "forgotten password verification email template.  

Settings ⇨ Email ⇨ Email Templates,  "Forgotten Password Verification Email"  was set to