Environment
GroupWise Mobility Service 2014 R2
Situation
Environment:
GMS 2014 R2 build 145
GMS 2014 R2 build 209
The issue can not be re-produced using GMS 18 build 222
Steps to duplicate:
1.Forward a mail using a Samsung S8 device using either the Samsung mail app or the GMail app.
2.Notice that the forwarded mail will appear as an eml file.
3.Notice that opening the eml file on an iPhone will work.
4.Notice that opening the eml file on a Samsung S8 device using either the Samsung mail app or the GMail app will make the app crash.
GMS 2014 R2 build 145
GMS 2014 R2 build 209
The issue can not be re-produced using GMS 18 build 222
Steps to duplicate:
1.Forward a mail using a Samsung S8 device using either the Samsung mail app or the GMail app.
2.Notice that the forwarded mail will appear as an eml file.
3.Notice that opening the eml file on an iPhone will work.
4.Notice that opening the eml file on a Samsung S8 device using either the Samsung mail app or the GMail app will make the app crash.
Resolution
This has been reported to engineering. In the meantime we do
have a test file that may or may not resolve this issue. If
you have this issue and would like to try this file, please open an
SR and ask for the test file from Defect 1087617.
Another fix would be to upgrade to GMS 18 as the problem no longer happens with that version.
Another fix would be to upgrade to GMS 18 as the problem no longer happens with that version.