Environment
NetIQ Directory Resource Administration 9.0.x
NetIQ Directory Resource Administration 9.1.x
Microsoft Office 365
NetIQ Directory Resource Administration 9.1.x
Microsoft Office 365
Situation
What special characters are allowed within Office 365 user names
DRA office 365 cache loader fails
Can the DRA Office 365 cache loader process user names with special characters
DRA office 365 cache loader fails
Can the DRA Office 365 cache loader process user names with special characters
Resolution
Before managing an Office 365 tenant with DRA, ensure the user name attribute for cloud users does not contain invalid characters. According to the Microsoft Online Office 365 portal the following non alpha-numeric characters are allowed: underscore, dash, single quotes and period (_, -, ', .). .
Cause
Microsoft Office 365 has listed only certain non alpha-numeric characters as valid characters within any Office 365 user's User name attribute. When the DRA Office 365 tenant cache refresh encounters a user name attribute with an invalid character, the cache process will fail.
Additional Information
For more details on valid Office 365 characters from Microsoft, see : https://support.microsoft.com/en-us/help/2439357/error-message-when-you-try-to-create-a-user-name-that-contains-a-speci