Print jobs in pending-held status with iPrint for OES

  • 7022747
  • 19-Mar-2018
  • 19-Mar-2018

Environment

iPrint for OES 2015 SP1
iPrint for OES 2018

Situation

Print jobs sent from mobile apps or email stay within the printer queue with a status of pending-held. Manually releasing the print jobs allow them to be printed correctly.

Resolution

Set the correct permissions on the Print Manager folder using this command:
chmod g+w /var/opt/novell/iprint/*.psm

Cause

The print manager folder was missing, for unknown reasons, the write right for the iprint group.
Wrong settings:
ls -l /var/opt/novell/iprint
drwxr-xr-x 126 iprint iprint 4584 Mar 17 08:42 PrintManager.psm


Correct settings:
ls -l /var/opt/novell/iprint
drwxrwxr-x 12 iprint iprint 4096 Mar 19 10:00 PrintManager.psm

Additional Information

The /var/opt/novell/log/iprintmobile/iprint_mobile0.log shows the following when the problem is present:
[DATE + TIME] com.novell.service.iprint.rendering.pdf.PDFConverter verifyConversion WARNING: Copying of converted file failed : /var/opt/novell/iprintmobile/drivers/spool/2E8CB5.1.prn
[DATE + TIME] com.novell.service.iprint.rendering.pdf.PDFConverter verifyConversion WARNING: Copying of converted file failed :