License Tool reporting Incorrect Version

  • 7022737
  • 15-Mar-2018
  • 15-Mar-2018


GroupWise 18


The Admin Console is reporting "Your GroupWise license is Missing".

When running the license tool and passing the results into the Update License windows, there is an error that the license key is the "Incorrect Version".


The GroupWise database version has not been upgraded to version 18 from the previous version.

Run the GroupWise Install icon off the desktop or open a browser on the server to the following URL:


Complete the Upgrade Existing Domain/PO option and then run the licensing tool again.


GroupWise database version does not match license version.