Importing or adding Certs to Access Manager 4.4 causes the following error HTTP Status 500 - java.langNullPointerException

Document ID:7022705
Creation Date:05-Mar-2018
Modified Date:26-Mar-2018
- Micro Focus Products:
  Access Manager (NAM)

Environment

Microsoft Windows Server 2012R2

Access Manager 4.4

Situation

Access Manager 4.4 on  Microsoft Windows Server 2012R2 

Once you configure the identity server to Active Directory and complete the setup of the idp 

After this if you try go to Security -> Certificates -> New and create a new cert it will fail with the following error "Error creating certificate:class.java.lang.NullPointerExecption"

Resolution

Stop Tomcat service.

move C:\Program Files\Novell\Tomcat\webapps\nps\WEB-INF\lib\npki.jar to C:\Program Files\Novell\Tomcat\lib\npki.jar

Ensure the file npki.jar C:\Program Files\Novell\Tomcat\webapps\nps\WEB-INF\lib\npki.jar is removed from this folder.

Also if you find a npki.jar file in C:\Program Files\Novell\Tomcat\lib\ remove it from the folder and replace with the one in.

C:\Program Files\Novell\Tomcat\webapps\nps\WEB-INF\lib\
Start Tomcat service.

After give the ac/idp a reboot

Cause

It appears the "move" command did not work as expected on the prone setup(s).
We suspect, the file *may* have been held by Tomcat on a server where it takes time to stop the service during which this action couldn't be performed.