The Print Manager service is down. No operations are possible within /ipcon

  • 7022655
  • 12-Feb-2018
  • 12-Feb-2018


iPrint for OES2015SP1
iPrint for OES2018


When accessing the ipcon console (https://<address>/ipcon), the following message is returned:
The Print Manager service is down. No operations are possible. Select the Print Manager where "iPrint for OES" is configured.


The password to the common proxy user expired. Reset the password to that user.


The common proxy user retrieves the Print Manager information when logging into the /ipcon tool.  If the common proxy user password is expired, no connection can be established to retrieve the Print Manager information.

Additional Information

Setting the mobile log level to INFO will show a 401 error and a connection reset.  This points to a problem with the common proxy user.

The /var/opt/novell/log/iprintmobile/iprintmobile0.log will show:
[DATE] com.novell.service.iPrint.ipp.IPPHttp httpSendPost
INFO: Response Code: 401
[DATE] com.novell.service.iPrint.ipp.IPPHttp httpSendPost
INFO: resetting connection.