Members of SMG custom roles are unable to login

Document ID:7022643
Creation Date:06-Feb-2018
Modified Date:06-Feb-2018
- Micro Focus Products:
  GWAVA (Secure Messaging Gateway)

Environment

Secure Messaging Gateway

Situation

If a user, who is only a member of a custom role (and no further system role), tries to login into Quarantine Management System, the user will receive an (52) Access Denied error message.

Resolution

The custom role does not have rights to the QMS folders.
Under System Management / File System Rights / QMS interface, check the custom role to have access to the QMS folders.