iPrint Portal page is blank in Internet Explorer 11

  • Document ID:7022641
  • Creation Date:06-Feb-2018
  • Modified Date:06-Feb-2018
    • Micro Focus Products:
      iPrint

Environment

Micro Focus iPrint Appliance 3.1
Micro Focus iPrint for OES2015
Micro Focus iPrint for OES2018
Internet Explorer 11

Situation

Accessing the iPrint Portal page via Internet Explorer 11 displays a blank page.

Resolution

Check the Compatibility View settings in IE11 and remove the IP or DNS entry of the server hosting the iPrint Portal page from the list. 
To access the Compatibility View settings in IE11, go to Tools (Alt+X) and select Compatibility View settings.

Cause

Any IP address or DNS of a server hosting web pages that is added to the Compatibility View list causes Internet Explorer to load said web pages in IE5 compatibility mode.  IE5 is unable to understand the script commands used to display the iPrint Portal page.