GroupWise 18 Webaccess shows Service Unavailable (Error 503) after the Sles12 server is restarted

  • 7022633
  • 01-Feb-2018
  • 01-Feb-2018

Environment

GroupWise 18

Situation

GroupWise 18 Webaccess is running fine and users can log to their mailboxes with no problem, then when the SLES12 is restarted and now users, attempting to login to Webacces, get the browser error "Service unavailable", "Error 503".

Resolution

The "grpwise-tomcat8" daemon was not running.  You could manually start it , but it does not autostart on server reboot.  There were a few missing lines in the LSB header at the top of the "grpwise-tomcat8" script :
 
Non-working "grpwise-tomcat8" script ( this just shows the LSB header portion that chkconfig and the O.S will use to attempt to restart the service ) :
 
### BEGIN INIT INFO
# Provides: grpwise-tomcat8 # Required-Start: $network $syslog # Required-Stop: $network $syslog # Default-Start: # Default-Stop: # Short-Description: start and stop tomcat ### END INIT INFO
You should be able to use chkconfig or systemctl to set "grpwise-tomcat8" auto restart :
 
like :  chkconfig grpwise-tomcat8 on
 
or
 
systemctl enable grpwise-tomcat8
 
Now when the server restarts "grpwise-tomcat8 will auto restart.
 
Corrected LSB header in "grpwise-tomcat" script, just make it look like this and then it will auto restart : 
### BEGIN INIT INFO
# Provides: grpwise-tomcat8
# Required-Start: $network $syslog
# Required-Stop: $network $syslog
# Default-Start:     3 5
# Default-Stop:      0 1 2 6
# Short-Description: start and stop tomcat
### END INIT INFO

Cause

Missing information used by chkconfig and the operation system to auto restart the service.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.