Regular users unable to create a personal address book

  • 7022563
  • 17-Jan-2018
  • 17-Jan-2018

Environment

GroupWise 2014 R2 Support Pack 2

Situation

When a regular user is logged into a Windows 10 workstation, they are unable to create a personal address book in GroupWise.  There are no errors.  The create looks like it is going to work but when control to the client is given back to the user a few seconds after the create, the new PAB is not there.

Resolution

There was a problem with MAPI.  The fix is to do the following:

1. Close the GW client and Address book 
2. Open Control Panel. 
3. Search for mail and click on Mail (Microsoft Outlook) (32-bit). 
4. Click on Show Profiles... 
5. Select 'Novell GroupWise' and then click remove and yes. 
6. Start GW.

Cause

There was a problem with MAPI

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