GMS shows devices as being blocked after upgrade

  • 7022522
  • 08-Jan-2018
  • 09-Jan-2018

Environment

GroupWise Mobility Service 18

Situation

After upgrading from GMS 2014 to GMS 18, the mobility dashboard shows that the devices are blocked.  This is the symptom of an expired or bad license.  In checking the log files, it showed this

2018-01-03 14:26:34.335 ERROR [GroupWiseLicenseMonitor_Thread]
[gwLicenseMonitor:178] [userID:] [eventID:] [objectID:]
[GroupWiseLicenseMonitor] Verify that the Mobility service and GroupWise Admin
service point to the same GroupWise system. Mobility users could not be found
with GroupWise Admin service. Device are blocked until resolved.

Resolution

The user shown in the GMS configuration was no longer in the GroupWise system.  Changing this to be an active user and restarting GMS has resolved the issue.

Cause

The user specified in the GMS configuration for address book lookup no longer existed in the GroupWise system.

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