Invalid None folder encountered

  • 7022501
  • 27-Dec-2017
  • 27-Dec-2017


GroupWise Mobility Service 2.0.1
GroupWise Mobility Service 2.1


In the GMS dashboad, seeing the following error for one or more accounts:  "Invalid None folder encountered. Recommend that this user remove and re-add the account on device:"


For GMS 2.1, build 230 only, open a service request with technical support and request the and files from defect # 912117.

With these updated files, instead of preserving folderId's across re-initialization, GMS will now just create a delete event for any invalid folderId that the device sends in a sync or ping request.

This fix is also included in GMS2014 and GMS18 versions as well.


When a certificate is changed or when a user is re-initialized (or removed and re-added to GMS), the FolderId's of the user-created folders are re-generated.  This causes the need for the user to remove and re-add the account on some devices. Failure to remove and re-add the account may produce the Invalid None Folder Encountered error since the FolderId's no longer match up.