Environment
GroupWise Mobility Service 2014 R2 Support Pack 1 Hot Patch 2
Situation
The device agent often stops processing and needs to be restarted. We are seeing lines similar to this in the mobility-agent.log:
2017-12-14 08:34:10.911 INFO [Device_Thread-26] [mobility_util:733] [userID:] [eventID:] [objectID:] [] charset "US-ASCII" came with attachment
2017-12-14 08:34:10.911 INFO [Device_Thread-26] [mobility_util:733] [userID:] [eventID:] [objectID:] [] charset "US-ASCII" came with attachment
Resolution
We have a test fix from engineering. Please open an SR and ask for the fix for Defect 1072971
We have added the ability to turn off the conversion of HTML to plain-text so that if this happens in the future,
the admin can quickly turn it off and resume normal operation. To disable the conversion, add the following element
to the <custom> section of /etc/datasync/configengine/engines/default/pipelines/pipeline1/connectors/mobility/connector.xml
<doNotGeneratePreviewForHtml>1</doNotGeneratePreviewForHtml>
Once this has been added, restart the gms services.
We have added the ability to turn off the conversion of HTML to plain-text so that if this happens in the future,
the admin can quickly turn it off and resume normal operation. To disable the conversion, add the following element
to the <custom> section of /etc/datasync/configengine/engines/default/pipelines/pipeline1/connectors/mobility/connector.xml
<doNotGeneratePreviewForHtml>1</doNotGeneratePreviewForHtml>
Once this has been added, restart the gms services.