The GMS device agent stops processing mail and has to be restarted

  • 7022484
  • 20-Dec-2017
  • 21-Feb-2018


GroupWise Mobility Service 2014 R2 Support Pack 1 Hot Patch 2


The device agent often stops processing and needs to be restarted. We are seeing lines similar to this in the mobility-agent.log:

2017-12-14 08:34:10.911 INFO [Device_Thread-26] [mobility_util:733] [userID:] [eventID:] [objectID:] [] charset "US-ASCII" came with attachment


We have a test fix from engineering.  Please open an SR and ask for the fix for Defect 1072971

We have added the ability to turn off the conversion of HTML to plain-text so that if this happens in the future,
the admin can quickly turn it off and resume normal operation.  To disable the conversion, add the following element
to the <custom> section of /etc/datasync/configengine/engines/default/pipelines/pipeline1/connectors/mobility/connector.xml


Once this has been added, restart the gms services.