"Command exited with status 1" installing iPrint for OES

Document ID:7022450
Creation Date:12-Dec-2017
Modified Date:14-Dec-2017
- Micro Focus Products:
  iPrint

Environment

iPrint for OES 2015 SP1
iPrint for OES 2018

Situation

The following error is returned when running the install for the iPrint for OES add on:

Error
Command exited with status 1
OK

Resolution

Click the OK button. Contact Micro Focus support. Reference this TID and an configure-iprint-mobility.sh script will be delivered to you. Running the script will resolve the problem.

chmod +x configure-iprint-mobility.sh
sh configure-iprint-mobility.sh

The script will complete the iPrint for OES installation.

Cause

During install of the iPrint add-on, a check is performed to validate that a process with the Tomcat user is running. If a process with the Tomcat user is running, the install stops as the install mistakenly assumes that the iPrint for OES service is already running. This can happen when Gwava or any other service running with the Tomcat user is installed on the same server.