Environment
GroupWise 2014 R2 Support Pack 2
Situation
CTI Application is being used for phone dialing instead of
dialer.exe.
When clicking a tel:link in an email/in GroupWise and the
GroupWise Addressbook - the "Default Phone Dialer" is used - and
opens Dialer.exe.
In other programs this works. But GroupWise does different and
does not give the simple: tel:1234567xyz to the default program
that is associated with the tel protocol.
The registry key can be changed to use the CTI software - but
the number won't be dialed - as the number after "tel:" is not
handed over as it seems.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\HandoffPriorities
In Internet Explorer Tab, when clicking the phone number there
the CTI Application is being launched, as in Office, or Chrome and
also in Windows in general.
If you do a Start - Run and enter tel:2145356 <--
this number gets dialed in the CTI application.
Only the GroupWise client continues to use dialer.exe.
Resolution
This has been resolved in an FTF build for GroupWise 18.
Unfortunately the fix will not be ported back to the GroupWise 2014
R2 code base. To receive this fix, please upgrade the system
to GroupWise 18 and then request the FTF client related to this
tid.