Environment
GWAVA 6.5
Microsoft Outlook
Microsoft Outlook
Situation
Messages that are sent by GWAVA (Alerts / Digest / Notifications / Reports) are displayed with an incorrect time in Microsoft Outlook.
For example the time for an alert that was sent by GWAVA at 12:00 CET will be displayed as 19:00 in the Outlook client.
For example the time for an alert that was sent by GWAVA at 12:00 CET will be displayed as 19:00 in the Outlook client.
Resolution
1. Open the Linux console for the GWAVA server or connect to the GWAVA server with SSH
2. Run following command: "find /opt/beginfinite/gwava/assets/global/template/ -type f -exec sed -i 's/%Z/%z/g' {} \;"
2. Run following command: "find /opt/beginfinite/gwava/assets/global/template/ -type f -exec sed -i 's/%Z/%z/g' {} \;"
Cause
The GWAVA templates are using the time zone like CET, which is changed to -0600 in Outlook causing the difference in the displayed time.
With the command in the Resolution the time zone format in the template files will be changed to format using digits. If the server time zone is CET, +0100 will be used by the templates so the time is displayed correctly in Outlook afterwards.
With the command in the Resolution the time zone format in the template files will be changed to format using digits. If the server time zone is CET, +0100 will be used by the templates so the time is displayed correctly in Outlook afterwards.