Environment
ZENworks Configuration Management 2017 Update 1
ZENworks Configuration Management 2017 Update 1 Appliance
Situation
When trying to change the password for zenadmin or root user at the ZENworks Appliance Management console the following error is thrown:
A system error occurred changing the password for the zenadmin user, see the server logs for stack trace
Resolution
As a workaround the password can be changed manually from the command line.
To do this execute the following steps:
- Login as root on the appliance management page at <https://primary_server_url:9443>
- Click on Terminal & File Explorer
- On the console prompt type either of the following to change the password for the respective user:
- passwd zenadmin
- passwd root
- Enter the new password at the prompt to set the new password for the respective user