Cannot change password on ZENworks appliance management console for zenadmin or root user

  • 7022376
  • 27-Nov-2017
  • 27-Nov-2017

Environment

ZENworks Configuration Management 2017 Update 1
ZENworks Configuration Management 2017 Update 1 Appliance

Situation

When trying to change the password for zenadmin or root user at the ZENworks Appliance Management console the following error is thrown:

A system error occurred changing the password for the zenadmin user, see the server logs for stack trace

Resolution

As a workaround the password can be changed manually from the command line.
To do this execute the following steps:
  1. Login as root on the appliance management page at <https://primary_server_url:9443>
  2. Click on Terminal & File Explorer
  3. On the console prompt type either of the following to change the password for the respective user:
    • passwd zenadmin
    • passwd root
  4. Enter the new password at the prompt to set the new password for the respective user

Status

Reported to Engineering

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