Unable to add Filr as a Storage Service in Office 2016

  • 7022281
  • 06-Nov-2017
  • 12-Dec-2017

Environment

Micro Focus Filr 3.2
Micro Focus Filr Desktop client 3.2
MS Office 2016

Situation

Starting with Filr 3.2, Windows Desktop client users can add Filr as a Storage Service in Microsoft Office 2013 and newer as documented in the Filr 3.2 Desktop Application Guide for Windows. However, users of Microsoft Office 2016 have reported that Filr cannot be added as a storage service even after meeting all the prerequisites for this integration.

Resolution

A fix for this issue is available in the Filr 3.3 Update.

The integration with Microsoft Office as a Storage Service feature that was introduced in Filr 3.2 is now deprecated. Filr 3.3 provides a Filr plugin for MS Office to provide the support for working directly with Microsoft Office files. For more details about the Filr plugin for MS Office, please consult the Filr documentation: Using Micro Focus Filr with Microsoft Office and Outlook Applications.

Cause

The integration between MS Office and Filr Desktop client was made possible by making use of some registry keys. Those registry keys work for Office 2013 but not for Office 2016.

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