Drag and drop single instance of recurring appointment does not update external calendars

  • 7022256
  • 31-Oct-2017
  • 31-Jan-2018

Environment

GroupWise 2014 R2

Situation

A single instance of a recurring appointment that includes external recipients is dragged to a new time/date and not edited, the external recipients receive a modification notification but their calendars are not updated.

Resolution

This issue has been resolved in an FTF build for both GroupWise 2014 R2 and GroupWise 18.  Please open a service request and ask for the build that is appropriate for your system.



Additional Information

Steps to Duplicate:

1.  In GroupWise create a recurring appointment with an external user.
2.  External user accepts recurring appointment.
3.  GroupWise user drags just one of the appointments in the series to a new time.
4.  GroupWise user prompted to do a Free/Busy Search before making the change.
5.  Click on No i.e. do not edit the appointment.
6.  Appointment modification notification is processed by GWIA and accepted by the external mail system.
7.  External user receives a modification notification but it does not update their calendar.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.