The Web Browser Displays an Error When Exporting Search Results in Sentinel

Document ID:7022251
Creation Date:30-Oct-2017
Modified Date:12-Mar-2018
- Micro Focus Products:
  Sentinel

Environment

Sentinel - All versions

Situation

When exporting search results, the browser returns an HTTP 404 Error similar to the following:

HTTP ERROR 404

Problem accessing /SentineRESTServices/actions/result/%E4%VBA%8B%E4%BB%B6_13819_1376917671211.zip Reason:

Not Found

Resolution

To export search results properly, perform either of the following:

While exporting the search results, remove any special characters (outside the ASCII characters) from the export filename.
Enable UTF-8 in the operating system language settings, restart the machine, and then restart the Sentinel server.

Cause

This can occur if the web browser is set to a language other than English.