Environment
Micro Focus iPrint Appliance 3.1
Situation
Submitting a print job via email fails with the error:
Failed to print the job. Error occurred during document conversion
Job List
Document: EmailBody.html
Status: Error in document conversion, or invalid page range. Supported document formats include Open Office, Microsoft Office, PDF, image and text files.
Resolution
- Go to the Appliance Management Console:
- https://<ip or dns>:9443
- Manage iPrint Appliance
- Renderers
- Select iPrint Local Renderer
- Edit
- Change the default printer driver to Generic PCL 4 Printer Foomatic/laserjet (recommended).
- Click Commit.
- Logout of the MC
- Log in, go back to the same page and change the default printer driver back to Generic Postscript Printer Foomatic/Postscript recommended
- Click Commit.
Cause
CUPS links got broken during the migration from Appliance 2.x. The above steps will reset the proper links.