Environment
Reflection for the Web 2014 (All Editions)
Reflection for the Web 2011 Build 521 or higher
Reflection Security Gateway 2014 (All Editions)
Reflection for the Web 2011 Build 521 or higher
Reflection Security Gateway 2014 (All Editions)
SiteMinder
Situation
- You have Reflection for the Web configured to use SiteMinder for Access Control authentication.
- You upgraded to Reflection for the Web 2014, Reflection for the Web 2011 Build 521, or Reflection Security Gateway 2014.
- The Administrative WebStation is unresponsive. Administrative WebStation is inaccessible by both the administrative account and end users.
- The links list, created by the Launcher applet, is not rendered.
- The following error is reported in the Administrative WebStation trace.log file:
GAS.process (super) threw ServletException java.lang.NullPointerException
By default, the trace.log file is written to the log directory in the ReflectionData directory, for example:
C:\ProgramData\Attachmate\ReflectionServer\ReflectionData\log\trace.log
Resolution
You must re-add the SiteMinder Agent JAR file to the Reflection server’s
classpath and restart Tomcat. The SiteMinder Agent JAR can be copied
from a SiteMinder Web Agent or SDK installation. For more information,
refer to KB 7021600.
Cause
This issue occurs because Reflection no longer includes the SiteMinder
JAR file in the Reflection server's classpath. The JAR file was removed
from the installation images to adhere to licensing restrictions imposed
by Computer Associates (CA) and applies to all CA providers, including
Attachmate.