Second email sent for password reset notification has links with incorrect hostname in URLs

  • 7022147
  • 23-Oct-2017
  • 23-Oct-2017


Micro Focus Filr 3.0
Micro Focus Filr 3.1
Micro Focus Filr 3.2
Micro Focus Filr 3.2.1

Applies to Filr only when used with NetIQ Access Manager(NAM) or another reverse proxy.


Where an external user want to reset his/her password, the second sent email consists of a wrong host name in the URL.
As a result the reset link does not work.

Note: First email notification may still contain the correct hostname in URLs.


Login to the NAM admin console.

1. Navigate to (Nam Admin Console -> Access gateway -> Web Server Address -> Host Header)
2. Check if the admin has set 'Host Header' value to 'Webserver Host Name'
3. It should be set to "Forward Received Host Name" instead
4. Apply NAM configuration

See Filr documentation for reference :

Once the 'Host Header' is changed to "Forward Received Host Name" the second notification starts to generate with the correct hostname in URLs


The issue occurs due to an incorrect NAM Server setting for the Filr reverse proxy.