Environment
Sentinel 7.1
Sentinel 7.3
Sentinel 7.3.2
Sentinel 7.4
Situation
When launching Sentinel Agent Manager console, the following errors are generated:
Failed to connect to the database on '<sqlserver>'. You do not have the appropriate access permissions to perform this operation. Please contact your system administrator for more information.Details:0x80070005: Access is deniedThe snap-in and the database must have the same version number. Snap-ins will not be added.Details:You attempted to connect differing versions of a snap-in (version 7.3) and a database (version ). You must upgrade either the Agent Manager Service database or the snap-in for the connection to work.
Resolution
Verify that the SQL server configured for use with Sentinel Agent Manager is online and that the SQL Server service is started.
Cause
If the SQL server is not online or visible on the network then these messages will be generated.
If the SQL server is online and the SQL Server service is not started, these messages will be generated.