Service Desk developer APIs return invalid web service addresses when SSL is enabled

  • 7022049
  • 09-Oct-2017
  • 09-Oct-2017

Environment

Service Desk 7.4 Web Services

Situation

  • Using Service Desk API
  • Accessing the API with HTTPS protocol
  • API is automatically consumed
  • API is returning an unusable SSL address
  • API URL has the correct port
  • API URL has HTTP protocol instead of HTTPS protocol
For example:
API consumed: https://host_name/LiveTime/WebObjects/LiveTime.woa/ws/_About?wsdl
WSDL contains: http://host_name:443/LiveTime/WebObjects/LiveTime.woa/ws/_About

The following is seen when making a call to the bad API URL in C#:

ERROR:
Server Error in '/' Application.

An existing connection was forcibly closed by the remote host


The following is seen when visiting the URL in Firefox:

ERROR:


Resolution

Please contact Micro Focus Customer Support for a patch to resolve this issue.

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