Reflection for Secure IT Windows Client version 7.0 through 7.1
Reflection for Secure IT Windows Server version 7.0 only
<path to administrative installation>\setup.exe /admin
you receive the following error:
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use the Add/Remove Programs on the Control Panel.
Note: This issue has been resolved in Reflection for Secure IT Windows Server version 7.1 and Reflection for Secure IT Windows Client version 7.2.
To resolve this issue in affected versions:
- Uninstall the Attachmate product from your machine and re-install from the patched Administrative Installation Point. This ensures your Microsoft Installer package codes are identical.
- Or, use a machine that has no Attachmate products installed to run the Attachmate Customization Tool. Note: If there is an Attachmate product installed, some configuration changes you make will not be saved in the transform.
Legacy KB ID
This document was originally published as Attachmate Technical Note 2463.