sssd fails after upgrade to NAM 4.4 on SLES 12 SP2

  • 7021957
  • 02-Oct-2017
  • 19-Oct-2017

Environment

NetIQ Access Manager 4.4

Situation

sssd on SLES 12 SP2 with NAM 4.2.2 working fine. After upgrading to NAM 4.4 which comes with eDirectory 9.0.3, sssd fails to start.

 

44sles12sp2:~ # systemctl status sssd

? sssd.service - System Security Services Daemon

   Loaded: loaded (/usr/lib/systemd/system/sssd.service; enabled; vendor preset: disabled)

   Active: failed (Result: exit-code) since Thu 2017-09-14 13:45:43 +08; 18min ago

  Process: 3428 ExecStart=/usr/sbin/sssd -D -f (code=exited, status=1/FAILURE)

 

Sep 14 13:45:42 44sles12sp2 sssd[3436]: Starting up

Sep 14 13:45:42 44sles12sp2 sssd[3435]: Starting up

Sep 14 13:45:42 44sles12sp2 sssd[3437]: Starting up

Sep 14 13:45:42 44sles12sp2 sssd[3438]: Starting up

Sep 14 13:45:43 44sles12sp2 sssd[be[3439]: Starting up

Sep 14 13:45:43 44sles12sp2 sssd[3431]: Exiting the SSSD. Could not restart critical service [karthi-edir].

Sep 14 13:45:43 44sles12sp2 systemd[1]: sssd.service: Control process exited, code=exited status=1

Sep 14 13:45:43 44sles12sp2 systemd[1]: Failed to start System Security Services Daemon.

Sep 14 13:45:43 44sles12sp2 systemd[1]: sssd.service: Unit entered failed state.

Sep 14 13:45:43 44sles12sp2 systemd[1]: sssd.service: Failed with result 'exit-code'.

 

44sles12sp2:~ # systemctl start sssd
Job for sssd.service failed because the control process exited with error code. See "systemctl status sssd.service" and "journalctl -xe" for details

Resolution

This is a bug and below workaround could be used to address it.

 

a.      Remove /etc/ld.so.conf.d/ice.conf or comment out the line in the file.

 

b.      Run #ldconfig –v

 

c.      Now start sssd: #systemctl start sssd
sssd starts without any issues.