INFOConnect Error: "PTRSrvc.exe - Application Error"

  • 7021866
  • 21-Mar-2008
  • 01-Apr-2018


INFOConnect Print and Transaction Router version 8.1 SP1


Users receiving the following error when using the "net stop ptrservice" command to stop the Print and Transaction Router (PTR): "PTRSrvc.exe - Application Error. Instruction at '0x01eb3d86' referenced memory at '0x00000000'. Memory could not be 'read'."


To bypass this error and stop the PTR, follow these steps.

  1. Click Start > Control Panel > Administrative Tools > Services.
  2. Select the PTR service, PTRSrvc.exe, and then click Action > Stop.

Additional Information

Legacy KB ID

This document was originally published as Attachmate Technical Note 2312.
This document was originally published as Attachmate SupportWeb solution USA12139.

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