Users of Reflection X Advantage version 16.2 and lower are unable to display the X desktop from newer releases of Red Hat Enterprise Linux and other systems. The following message might be seen:
Figure 1: Error: 'Oh no! Something has gone wrong.
A problem has occurred and the system can't recover. Please log out and
This problem exists because newer releases of Red Hat and other systems
incorporate version 3 of the Gnome desktop, which isn't supported in
Reflection X Advantage versions 16.2 and lower. Older releases of Red Hat and
other systems incorporate version 2 of the Gnome desktop, which is
significantly different than version 3.
Upgrading to Reflection X Advantage 17.0 will resolve this issue when working with many remote systems. For best results, use a supported version of GNOME 3. Reflection X Advantage supports GNOME 3 version 3.28 or greater contained in the following operating systems (or greater versions of these operating systems):
For information about using Reflection X to make XDMCP connections to Red Hat Linux 7.0 or higher, see KB 7021775.
Legacy KB ID
This document was originally published as Attachmate Technical Note 2863.