Support for Gnome 3 Desktop Sessions

  • 7021843
  • 29-Apr-2016
  • 13-Oct-2020

Environment

Reflection X Advantage, a component of suite products such as Reflection Desktop for X and Reflection Desktop Pro

Situation

Users of Reflection X Advantage version 16.2 and lower are unable to display the X desktop from newer releases of Red Hat Enterprise Linux and other systems. The following message might be seen:

Figure 1: Error: 'Oh no! Something has gone wrong. A problem has occurred and the system can't recover. Please log out and try again.'
Figure 1. Error: 'Oh no! Something has gone wrong. A problem has occurred and the system can't recover. Please log out and try again.'

This problem exists because newer releases of Red Hat and other systems incorporate version 3 of the Gnome desktop, which isn't supported in Reflection X Advantage versions 16.2 and lower. Older releases of Red Hat and other systems incorporate version 2 of the Gnome desktop, which is significantly different than version 3.

Resolution

Upgrading to Reflection X Advantage 17.0 will resolve this issue when working with many remote systems. For best results, use a supported version of GNOME 3. Reflection X Advantage supports GNOME 3 version 3.28 or greater contained in the following operating systems (or greater versions of these operating systems):

•RHEL 7.6
•Fedora 28
•Ubuntu 18.04
•SUSE 15 SP2
•Solaris 11.4 SRU24

Figure 2: Reflection X Advantage 17.0 displaying version 3.28.2 of the Gnome desktop which is running on Red Hat Enterprise Linux 7.8.

For additional information about troubleshooting connection problems with Reflection X Advantage and Gnome 3 desktops, please see the online help:

GNOME 3 Desktop Connection Problems
https://www.microfocus.com/documentation/reflection-x/17-0/rxa-help/gnome-3-desktop-connection-problems.htm

Additional Information

For information about using Reflection X to make XDMCP connections to Red Hat Linux 7.0 or higher, see KB 7021775.

Legacy KB ID

This document was originally published as Attachmate Technical Note 2863.

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