Environment
Retain Unified Archiving 4.2
Retain Publisher - PST Export
Situation
When exporting data to a PST using the Retain Publisher/Viewer, an error occurs:
MAPI_E_NO_ACCESS
No messages get exported.
Resolution
Use the following steps to resolve the error:
- Update Retain to the most current build, and download newest version of the Retain Publisher. Upgrade Retain.
- Uninstall Microsoft Office.
- Remove all registry settings of Microsoft Office. Manually Uninstalling Office.
- Reinstall Office.
Cause
Microsoft Office is a prerequisite for the Retain Viewer PST Export feature to work. In some occasions, when Office is installed before the Retain Publisher, the Export will not be able to see the libraries, and see that Microsoft Office is installed.